Return & Exchange Policy

🟢 When Can You Return or Exchange an Item?

• The item is faulty, damaged, or defective upon delivery.
• The product does not match the size or model ordered.
• The product must be unused, in its original packaging, with all tags and protective seals still attached.

📩 How to Request a Return?

You must notify us within 15 days of delivery by writing to support@thecottonworld.it or by calling +39 353 303 6690.

For faulty / defective / damaged items, please send photographic evidence via email to support@thecottonworld.it within 15 days of purchase. Requests cannot be processed without such documentation.

⏱️ When Will My Return Be Processed?

• We aim to process all returns within 5–7 business days of receipt.
• During particularly busy sale periods, please allow up to 14 business days for processing.

📐 Size Exchange Policy

If you are not satisfied with the size purchased, you are welcome to return the product for a different size. Simply write to us at support@thecottonworld.it within 15 days of delivery.

The product must be unused, in its original packaging, with tags and protective seals still attached. Size exchanges are subject to stock availability.

💶 Refund Policy

We do not offer cash refunds. However, in cases where an exchange cannot be offered, we can issue a refund in the form of store credit usable for any future purchase on thecottonworld.it.

• Shipping and handling fees are non-refundable.
• The minimum credit processing time is 7–10 business days.

🏷️ Sale and Discounted Orders

⚠️ Cases Where Returns CANNOT Be Accepted

• The 15-day return window has expired.
• The product is damaged due to use.
• The product has been tampered with.
• Hygiene-sensitive items (bedding, bathrobes, pillows) with broken packaging or seals.

🇮🇹 EU Consumer Withdrawal Rights

In accordance with the Italian Consumer Code (Legislative Decree 206/2005) and EU Directive 2011/83/EU, European consumers benefit from a 14-day right of withdrawal on distance purchases. Our 15-day policy is even more generous and applies to all our customers worldwide.

Thank you for shopping at The Cotton World — Italian quality, comfort, and care. 🤍